Triangle Swimming Pools Problems: My Pool Build Experience

Triangle Swimming Pools problems started soon after we signed our pool contract. We began working with Triangle Swimming Pools on February 15, 2023, after meeting with Julian. He seemed friendly, like many other pool salespeople we had met before.

At the time, we felt pressure to start the project quickly because of engineering and project timing concerns. We decided to move forward with Triangle Swimming Pools and trusted that they would guide us through the process. Unfortunately, the experience became stressful almost immediately.

This post documents my personal experience. I am sharing it so other North Carolina homeowners can ask better questions before hiring a pool builder.

Triangle Swimming Pools Problems Started After the Contract

After we signed the contract, several issues came up. In my opinion, the company did not clearly explain important project requirements at the beginning. One major example involved the fence requirement for the pool.

That requirement affected our financing and project planning. A pool fence may seem like a basic detail, but it can change the budget and timing. Homeowners should know about those requirements before they sign a contract.

Raleigh explains that pools, spas, and hot tubs that can hold more than 24 inches of water require permits and inspections. You can review the official guidance on the Raleigh pool and spa permit page.

We also experienced contract and planning mistakes. The pool color was incorrect, contract details needed correction, and some recommended contractors completed only part of their work before they stopped responding.

Communication Problems During the Pool Build

During installation, different workers came and left without clear notice. After I complained, communication improved somewhat. Still, the process felt disorganized from my perspective.

I also had concerns about visits to my property without advance notice. A pool project happens at a homeowner’s home, not an empty job site. Clear scheduling and respectful communication should be part of the process.

Homeowners should ask builders how they communicate site visits, subcontractor schedules, inspections, and delays. Those details matter once construction begins.

Bowed Pool Walls and Construction Concerns

One of my biggest Triangle Swimming Pools problems involves the pool walls. The walls appear bowed in multiple areas. Some areas appear to be off by approximately 1 to 1.5 inches.

From my perspective, this issue was visible before the concrete beam was poured. I raised concerns, but the project continued. I have not received a satisfactory correction or resolution for this issue.

This is how our pool looked after construction, not including the hollow-feeling areas under the tanning ledge.

Concrete Beam Cracks and More Questions

I also became concerned about the concrete beam. In the area shown below, I could not clearly see reinforcement before the cracking appeared. Later, cracks developed and expanded.

This was the earlier condition.

About two weeks later, more cracks appeared and expanded.

Why Documentation Matters

This experience taught me to document everything. Photos, videos, emails, text messages, permit records, and inspection notes can all matter later. A homeowner may forget details, but a dated photo or written message can help show what happened.

I also recommend checking your permit record directly. The Raleigh Permit and Development Portal Help Center explains how the portal helps users manage permit activity, inspections, fees, and project status.

If you believe your contractor issue is serious, you can also review complaint information through the North Carolina Licensing Board for General Contractors complaint page. This is not legal advice, but it gives homeowners a place to start.

Questions I Would Ask Before Hiring a Pool Builder

• Who explains permit, fence, and inspection requirements before the contract is signed?
• Who verifies the pool color, model, measurements, and equipment list?
• Who manages subcontractors and confirms their work is complete?
• Will the builder notify the homeowner before every site visit?
• What happens if walls, concrete, or plumbing look wrong before the next phase begins?
• How does the builder document warranty issues?
• Who pays if a contractor mistake requires correction later?

Related Pool Builder Posts

You can also read my related posts about my Triangle Swimming Pools review, pool builder breach of contract lessons, my pool no water flow alert, and North Carolina pool permit lessons.

Final Thoughts on Triangle Swimming Pools Problems

My Triangle Swimming Pools problems include contract confusion, communication issues, bowed walls, cracking concrete, and ongoing concerns about the finished result. This pool was a major investment, and the experience caused stress, delays, and frustration.

I will continue documenting the next updates, including issues involving Wake County, permits, and other concerns. I hope this helps other homeowners slow down, review every detail, and protect themselves before starting a pool project.